Shipping policy
Last updated: August 25, 2026
Order Processing
We typically process and ship orders within 14 days after an order is placed. Processing time includes reviewing, preparing, packaging, and transferring your order to the shipping carrier.
“Shipped” means that your order has been transferred to the carrier. It does not mean that your order will be delivered within 14 days. Carrier transit time begins after the carrier receives the shipment.
Some products may have a different processing time. If so, the applicable timeframe will be stated on the product page, at checkout, or in your order confirmation.
Shipping Rates and Destinations
Available shipping methods and charges will be displayed at checkout. We currently ship only to destinations accepted through our online checkout.
Any delivery date or transit time provided at checkout or by a shipping carrier is an estimate unless expressly stated otherwise. Actual delivery times may be affected by carrier delays, weather, holidays, service interruptions, destination, or other circumstances.
Shipping Confirmation and Tracking
When tracking information is available, it will be provided after your order ships. Please allow time for the carrier to receive the package and update its tracking system.
Shipping Delays
If we are unable to ship your order within the stated timeframe, we will contact you with an updated shipping estimate. You may be given the option to agree to the delay or cancel the affected, unshipped portion of your order for a refund, as required by applicable law.
Shipping Address and Order Changes
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.
If you need to correct your shipping address or request another change, contact us as soon as possible at team@justneat.shop. We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed after it has entered processing or been shipped.
If a package is returned because of an incorrect or incomplete address, refusal, or failed delivery, any request for reshipment, cancellation, or refund will be reviewed on a case-by-case basis.
Lost, Delayed, or Damaged Shipments
If your shipment is delayed, lost, damaged, marked as delivered but cannot be located, or otherwise affected by a shipping issue, please contact team@justneat.shop.
Include your order number, tracking information, a description of the issue, and any relevant photographs or documentation. We may also ask you to cooperate with a carrier investigation or claim.
All shipping issues are reviewed and handled on a case-by-case basis. The available resolution may depend on the circumstances, carrier information, supporting documentation, and applicable law.
If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location, ask other members of your household, and contact the shipping carrier. You may then contact us if further assistance is needed.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If your product arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible with your order number and photographs documenting the issue.
Returns and refunds are governed by our Refund & Return Policy. Please contact us before sending any product back, as unauthorized returns may not be accepted.
Questions
If you have any questions about shipping, delivery, tracking, or an existing order, please contact us at team@justneat.shop.