Refund policy

Last updated: August 25, 2026

We accept return requests within 14 days of delivery of your order. All returns are considered and approved on a case-by-case basis. Meeting the requirements below does not automatically guarantee that a return will be accepted.

To be eligible for a return, the product must:

1. Be in the same condition as when you received it, with no damage or modifications to any portion of the product.
2. Be returned in its original packaging, including the original shipping materials necessary to adequately protect the product during return shipment.
3. Include proof of purchase, including your original order number and photos of the product.

How to Start a Return

To initiate a return, please email team@justneat.shop with the subject line "RETURN". Your email must include your original order number and a brief explanation of the reason for your return along with any photos of the product. 

Returns must be approved before the product is shipped back. Items sent back without first requesting and receiving return instructions may not be accepted.

Once your return request is approved, we will provide instructions for returning your product, including the appropriate return shipping address.

Please do not ship your return to the address shown on your original package unless we have specifically instructed you to do so.

Return Shipping

Unless the product is defective or we sent you the wrong item, the customer is responsible for return shipping costs.

We recommend using a shipping service that provides tracking and insurance, as we cannot be responsible for products lost or damaged during return shipment.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your product is defective, damaged, or if you received the wrong item.

Contact team@justneat.shop with your order number and photos or other information documenting the issue. We will evaluate the issue and work with you to determine the appropriate resolution.

Non-Returnable Items

Returns may be refused if the product has been damaged, modified, altered, or otherwise used in a manner that changes its condition from when it was received.

Exchanges

We do not offer direct exchanges. If you would like a different product or variant, the fastest option is to return the original product according to the process above and place a new order separately or contact us directly at team@justneat.shop.

Refunds

Once we receive your returned product, we will inspect it to determine whether it meets the requirements of this return policy.

If your return is approved, we will issue a refund to your original payment method. Refunds are generally processed within 10 business days after the returned item has been received and reviewed.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If you have not received your refund within 15 business days after your return was approved, please contact us at team@justneat.shop.

Questions

If you have any questions about returns or refunds, please contact us at team@justneat.shop.